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Maintenance Survey
Construction Survey
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Name:                                      Salesperson:

Where did you first come in contact with us, or learn about R.M. Landscape?

Yellow Pages Gardenscape Show   Mailing Job SignsSaw one of your vehicles Referral from:

Why did you choose R.M. Landscape over any other company?

Friendly, Knowledgeable Salesperson We didn't consider anyone else Price Reputation Good Referral Local Company

What type of work did R.M. Landscape complete for you?

Hydroseeding Boulder Placement Annual / Perennial Planting Sod Installation Landscape Lighting Water Feature Construction Paver Walkways / Patios Construction / Design Tree Installation Retaining Walls Shrub Installation Landscape Maintenance Other:

We feel that our employees are some of the best in the area.  If you had any contact with them please check all those apply below:

Hard working Knowledgeable Respectful of people and property Energetic Unresponsive Not properly dressed Disobedient Friendly Professional Communicated well Worked safely Used inappropriate language

We feel that the equipment and tools we own are state of the art and maintained on a regular basis.  In your opinion, how did our equipment appear to you?

Old and run down New Professional appearance Clean Organized Broken Not working to it's potential Ran poorly Didn't notice.

Often times our projects carry on for several days and it is necessary for us to leave some work unfinished for the night.  When we left your site for the night, how did it look?

Dangerous Neat and clean Like we had never been there Messy Cluttered Didn't notice

Was your project completed...

Yes No        Ahead of schedule On time Late

Were you pleased with the products used to complete your project?  (Pavers, wall stone, mulch, plants, etc...)

Yes No Not applicable

Comments:

What was the approximate value of your landscaping project?

Less and $1,500 $1,501 - $5,000 $5,001 - $12,000 $12,001 - $20,000 $20,001 - $30,000 Over $30,000

Did your salesperson return your phone calls?

Sometimes Always Never

Did your salesperson keep in contact with you while work was being done?

Yes No

Did your salesperson explain all aspects of the job we were doing and clear up any problems or misunderstandings?

Yes No

Did your salesperson follow up with you after we were finished with the job?

Yes No

Would you use R.M. Landscape again if you had the need for another landscaping project?

Yes No Possibly

Would you be interested in additional quotes for maintaining your landscape or any other work?

Yes No   What work would you like done?

Please indicate the number that best reflects you opinion and level of satisfaction with R.M. Landscape Inc.

5 = Excellent       1 = Poor

5 4 3 2 1
Quality of Work
Billing done properly and timely
Quality of Landscape Design services
Competitive Pricing
Reliability of the Company
Knowledgeable & Courteous Landscape Crew
Accessible Salesperson
Helpful Salesperson
Do you feel like an important client?
Responsiveness to your questions & concerns
Overall rating of your salesperson
Overall experience with our company

Please feel free to add any additional comments below:

   Please do not use my comments in your newsletter or website.